The Doctors

The Practice Staff

The doctors are assisted by a comprehensive team of highly trained health care professionals and administrators, all of whom are happy to help you with any queries you may have.

Practice Nurses

The practice has a full complement of nursing staff who are highly qualified and provide nurse-led care in all aspects of chronic disease management.

Health Care Assistant

The practice employs a health care assistant who is qualified to take blood and carry out simple nursing tasks.

Practice Manager

Rachael Jackson, the practice manager, is responsible for managing the practice business and leading the practice administration team.

Administration Staff

Individual reception and administrative staff members have both specific and overlapping areas of responsibility. They often can be quite busy. Please help them by being a patient patient!

Staff Attached To The Practice

The Primary Care Trust employs a range of health care professionals who are based with us at the practice. These include:

Health Visitors

A team of health visitors is based at the practice. Health visitors are particularly involved in children’s health care and can be contacted by telephone on 477 4800.

Community District Nurses

A number of community-based nurses work closely with us and can be contacted through the practice. They offer a home visiting service for the housebound. From time to time they may work from within the practice. They can be contacted on 683 9438.

Midwives

Antenatal clinics are held every Wednesday morning between 10.00am - 12.15pm and can be accessed via a bookable appointment at reception.

Primary Care Mental Health Workers

The practice has a practice-based counsellor who can liaise both within and outside the practice to offer the best possible service. The team can deal with all manner of mental health problems. Ask at reception for an appointment.

GP Registrar/Doctors In Training

Our practice is a recognised training practice. This is considered a mark of quality. The doctors in training at the practice are fully qualified doctors who, after a great deal of hospital experience, decide to work in general practice. They are with us for between four months and a year. They are at all times encouraged to seek advice from the practice partners. From time to time the doctor in training will undertake joint surgeries with the partners and you may be asked to give your consent to another doctor being present during your consultation.

The doctors in training are also required to video some of their surgery consultations in order that they can perfect their consultation style. You may be asked if you would be willing for your consultation to be recorded (for training purposes only).

Medical Students

We are pleased to be associated with Birmingham University Medical School. All of the doctors at the practice are involved in teaching undergraduate medical students. Medical students owe you the same duty of confidentiality as your regular doctor. If you do not wish to have a medical student present at your consultation, please let our receptionists know in advance. Your care will not be affected in any way.

Different doctors teach on different days, but all might have students sitting in on any day. Occasionally, a video recorder may be used during a consultation. You may of course refuse to be videotaped, but it is important for our teaching purposes. Tapes made are completely confidential and are erased as soon as they have been used.

Zero Tolerance

The practice will not tolerate violent or abusive behaviour in any form, be that verbal or physical, actual or threatened from any patient. Such behaviour will result in immediate removal from the practice list and referral to the PCT service for violent or aggressive patients.